User creation not sending email

  • 1
  • Problem
  • Updated 6 days ago
  • (Edited)
When I create a user and an employee in reckon one, the user doesn't receive an email to finish setting up an account. 

I also created my accountant as a user and they also didn't receive an email.

I've followed the guide for creating a user which is easy but pointless if the user doesn't receive an email and hence cannot set up a password and hence can't log in.

We even tried logging in using office365 since the user account username is the same as a hotmail account and we got access denied. Why would access be denied if a user account has been set up?
Photo of Beau

Beau

  • 80 Points 75 badge 2x thumb

Posted 7 days ago

  • 1
have the users check their junk mail
Photo of Beau

Beau

  • 80 Points 75 badge 2x thumb
Yep it's the first thing we did. I work with a Saas product and it's always the first thing checked when creating user accounts. I had to do a work around. I asked the user to select the option that password was forgotten. Reckon then sent a password reset email (didn't go to junk).

Pretty poor that I had to do a work around since email should have been sent on user creation.