Username not accepted when logging into the new Reckon Accounts Hosted

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  • Updated 5 years ago
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We are sorry for the confusion our use of UserID and Username may be causing you.

The new Reckon Accounts Hosted login screen asks you to enter a Username.  This field will accept either a Username or your 9 character UserID (1234567-1).

You probably don't have an Username.  The new Reckon Accounts Hosted will prompt you to create a unique username.  You will be able to use this username on all Reckon Online products (like Reckon One and BankData).

If you attempt to enter your UserID as your unique Username, it will be rejected.  Pick a user friendly name or word that is easy for you to remember.  

Next time you log on, the username field will accept either your unique Username or your UserID.  

regards,

John


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Posted 5 years ago

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