users receiving emails for renewal

  • 1
  • Question
  • Updated 8 months ago
  • 1
Some users of reckon online in our company receive emails from reckon hosted saying that other users have been renewed.
There are even some people who don't have an account with reckon in our firm that receive these emails. How can I change the email settings so that only 1 person in the company receives these emails?
Photo of Jeremy Yeoman

Jeremy Yeoman

  • 80 Points 75 badge 2x thumb

Posted 8 months ago

  • 1
8 months ago
Photo of Rav

Rav, Community Manager

  • 87,004 Points 50k badge 2x thumb
Hi Jeremy,
We'll need to update the registered email address for your users to the one address.

Can you send me the Customer ID, business name, along with ALL the email addresses that are receiving these emails.
Also include the email address that needs to be the recipient.

Cheers
Rav
8 months ago
Photo of Jeremy Yeoman

Jeremy Yeoman

  • 80 Points 75 badge 2x thumb
Hi, can I email them to you, or private message? I'd rather not post that information on a public forum :)

2019-01-14T22:35:17+00:00
Photo of Rav

Rav, Community Manager

  • 87,004 Points 50k badge 2x thumb
Sorry! I was meant to say email those details to me in my previous message :) 

Shoot it over to community@reckon.com

Cheers
Rav
2019-01-14T22:41:34+00:00
Photo of Rav

Rav, Community Manager

  • 87,004 Points 50k badge 2x thumb
Alternatively, I believe this can be updated in the Hosted control panel if you're the Admin.

(Edited)
  • 1

Powered by Get Satisfaction