using STP app and the pay runs are adding up to more than the payment summary.

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  • Updated 1 week ago
Hi, I have entered 4 continous pay runs from the 4/07 to the 25/07.  I entered them a while ago and all were sucessful enteries.  Now that its the end of the quarter i went to balance everything up and i have realised that the pay runs total is more than what is on the payment summary for only 1 employee.  The gross payments were for 132, 153, 153 and 484.50.  now that all should add up to 922.50 there was a total of $31 in tax withheld.  However on the payment summary it says that the total gross is $769.50 which is $153 less than what it should be.  However all pay runs are listed as sucessful.  Any ideas on what could be the problem???? Everything on the buisness portal adds up to what i have entered in the pay run (which is the correct figure) so i plan on seeing if the employee can check on her my gov but it will still mean that the app has the incorrect data.  Any help would be greatly appreciated!!!
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Leanne Cascone

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Posted 1 month ago

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Rav, Community Manager

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Hi Leanne,
Did you enter any YTD balances for this particular employee when they were setup in the app?

Can you let me know the ABN you have registered in the app?

Just double checking, there are no pay runs that have returned an 'Error' or 'Pending' etc or have there ever been any other issues with sending through your submissions?
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Leanne Cascone

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Hi Rav, 

No there was no year to date balances and no pay runs that have returned in error or that are pending

ABN is 89 562 494 896.

Have a check on your end.  I have since gotten in touch with the employee and she has checked her total on the mygov app and it has a total of the 769.50 which is not what i have entered in the pay runs but is now at least the same as the payment summary.  So see if you can figure out what has gone wrong on and how we can fix it. Just so that you know where your looking the employees initials are AS.  

Your help is greatly appreciated. 
Leanne
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Rav, Community Manager

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Hi Leanne,
I'm going to get my STP guru to give me some insight on this. I just want to check though, how many employees are included in these successful pay runs? Just the one employee or multiple?
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Rav, Community Manager

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Sorry Leanne, one more thing. Can I get you to check the list of pay runs and confirm that ALL of them are designated as 'Pay Runs' and/or if any of them are 'Adjustments'.
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Leanne Cascone

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Hi Rav, 

Thanks for this.  On the 3 out of the 4 pay runs there are 4 employees and on the last one there a 3. However all the other employees have the correct amounts and the correct amounts went through the tax office as well as i had a look on the business portals, which is why this is so confusing to me.  If you need to contact me privately please so with my account details. 

Thanks

Leanne
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Leanne Cascone

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Hi Rav, 

Yes all of them are pay runs not adjustments.  If you need any further info let me know.  

Thanks 

Leanne
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Leanne Cascone

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Hi Rav,

I still have not heard back from anyone.  Can you help with this issue or not????

Leanne