Using the Superannuation Export in Payroll Premier 2015/2016 crashes the program
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Melissa_7613146
Member Posts: 3 ✭
I have installed the new 2015/2016 Payroll Premier update and am now running that version. It is working fine, except when I attempt to export the superannuation information. As soon as I click on the menu item "Export > Super Export", it freezes and then crashes the program. (ie. I don’t even get to the screen where I select the report date range before it crashes)
Does anyone know what is causing this?
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Comments
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Hello Melissa,
Thank you for using the Reckon Community.
I suggest that you delete the Qcompany.tps file and then try again. if the same thing happens. I would suggest that you call in our support team as I may need further assistance why the program crashes.
1. To make sure the issue is not the file - please open the sample file and then use the export again. if it didn't crash please delete the Qcompany.tps
2. Close Payroll Premier and go to C:\QPRollV24\Data and look for Qcompany.tps
3. Delete the file - and re-open Payroll premier again
4. do the export and see if the same.
our support line is: 1300 137 657
Kind Regards,
Vinia Laguda
Reckon Support
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