Validate ABN in Supplier results in "Unable to connect" message
Stephen Hogg
Member Posts: 3 ✭
When I enter the supplier ABN and press validate, I get a message "Unable to Connect". I talked to the help desk. They said to change ISP which doesn't seem a reasonable solution as our internet is working. Any other suggestions?
I am using Reckon Accounts Premier: Accountant Edition 2017
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Comments
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I've had that issue myself... It's just a communications connect error.. wait for a short time and it should come back up again.0 -
Thanks for your reply Fred. Unfortunately I have had it for months - have never had it work.0
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Ah ok, is it perhaps blocked by a firewall0 -
Yes, that is what we thought however our IT team cant see where a change would be required.0
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