Version 21 - Payroll Premier 2012/13 help please

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  • Updated 1 year ago
Hi. I am using Version 21 - Payroll Premier 2012/13 and I need to print off some payslips for an ex-employee. When I choose the date range, the payslips are coming out blank. Can anyone please tell me why?
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Michelle

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Posted 1 year ago

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John G, Information Support Analyst

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Hello Michelle,

Welcome to the Reckon Community.

Are you trying to print customised payslips?

Try printing a standard payslip from the Reports Menu and Pay Slips.  Does it make any difference?


regards,
John
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Michelle

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Hi John. It makes no difference. I can see the employees but when I click on payslips, I get an error saying the date range is not correct. I have tried multiple date ranges but no payslips show up. Any other suggestions?
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Michelle

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I am not trying to print customised payslips.  Just a normal payslip.  I go to the top and click on payslips and then I receive the error.
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Shisir, Employee

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Hi Michelle,

Just another thought, is it by any chance those employee's payslips send method is set to email, instead of print?

Regards

Shisir