Version 21 - Payroll Premier 2012/13 help please

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Michelle_9297271
Michelle_9297271 Member Posts: 3 ✭
edited August 2018 in Payroll Premier
Hi. I am using Version 21 - Payroll Premier 2012/13 and I need to print off some payslips for an ex-employee. When I choose the date range, the payslips are coming out blank. Can anyone please tell me why?

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited September 2017
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    Hello Michelle,

    Welcome to the Reckon Community.

    Are you trying to print customised payslips?

    Try printing a standard payslip from the Reports Menu and Pay Slips.  Does it make any difference?


    regards,
    John
  • Michelle_9297271
    Michelle_9297271 Member Posts: 3 ✭
    edited September 2017
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    Hi John. It makes no difference. I can see the employees but when I click on payslips, I get an error saying the date range is not correct. I have tried multiple date ranges but no payslips show up. Any other suggestions?
  • Michelle_9297271
    Michelle_9297271 Member Posts: 3 ✭
    edited September 2017
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    I am not trying to print customised payslips.  Just a normal payslip.  I go to the top and click on payslips and then I receive the error.
  • Shisir
    Shisir Alumni Posts: 230 ✭
    edited August 2018
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    Hi Michelle,

    Just another thought, is it by any chance those employee's payslips send method is set to email, instead of print?

    Regards

    Shisir

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