Virus Message in Citrix Today

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  • Question
  • Updated 4 weeks ago
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Anti Virus Software detected a virus in the file Q29udHJvbGxlci55...ica from apsprivatecloud.reckon.com  when logging on this morning.  Are the citrix login codes infected?  This hasn't happened before.  Please explain what's going on.
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Joe Sharpe

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Joe,
Let me confirm, did you see this message when logging into Reckon Accounts Hosted? Just asking as your thread is marked as Hosted but the message is referencing APS.
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Joe Sharpe

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Hi Rav,

I have a hosted service so I use the Reckon Cloud package.  I originally emailed support and was given these details in reply

Hi Joe

We deal with APS support only,
for issues with Reckon Accounts Hosted please visit this link

 

https://community.reckon.com/reckon/categories/reckonltd_reckon_accounts_hosted

 

Thank you

 

Kind regards,

Mike Lee

Mike Lee
Client Service Representative

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Rav, Community Manager

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Thanks for getting back to me Joe,

Let me check in with the team on this and see what I can find out.
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Rav, Community Manager

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Hi Joe,
The support team will be getting in touch with you via email shortly.