Warning message
Kris Markey
Member Posts: 1 ✭
Good afternoon, I have just tried to log on to my Reckon Accounts hosted and I have received a warning message stating that my list of usernames and passwords have been tampered with or damaged. Could you please advise my best course of action. Last week my computer hard drive had been corrupted and is with our IT support. I am trying to login on another computer. Thanks Kris
1
Comments
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I receive this all the time, and would love to know what's causing it.0
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Same here0
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Hi all,
Check out this Knowledgebase article for more info on this error message -
Error: Your list of user names and passwords appears to have been tampered with, or has become damaged
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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This is starting to get a bit weird. Previously, I had only ever heard of this occurring on the Hosted platform. Yesterday I received this same message on my Desktop version. Whilst I can understand that there could be some issues with Hosted, are you suggesting Rav, that there is some check which the Desktop version also makes from time to time or at each login? I did not receive the same message today when using the desktop program
John L G0 -
Have the user who is the Admin user follow the guide below.
https://community.reckon.com/reckon/topics/data-recovery-refresh-credentials-if-encountering-warning-your-list-of-user-names-and-passwords-appear-to-have-been-tampered-with
Regards,
Data Recovery Team
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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