We are using the new release but cannot access the bank accounts via the Online Banking function.

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
The link to banks for uploading .aba files appears to have been lost in the upgrade
Photo of Helen Case

Helen Case

  • 762 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of John G

John G, Information Support Analyst

  • 27,550 Points 20k badge 2x thumb
Hello Helen,

It looks like the upgrade of the Hosted network on the weekend introduced a configuration change that has impacted on this function in Hosted 2017 - its an issue we'll be addressing.  

In the meantime, there is a simple albeit roundabout workaround to get these and other external links within Hosted working -

Click Help > Suggest New Features

A browser window will appear and along with a secure connection alert (screenshot below). 
Tick the option 'In the future, do not show this warning' and click OK.

Close the 'Suggest new Features' browser window.

Your Online Banking Centre links will now be operational.