We are using the new release but cannot access the bank accounts via the Online Banking function.

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Helen Case
Helen Case Member Posts: 24 ✭
edited July 2018 in Accounts Hosted
The link to banks for uploading .aba files appears to have been lost in the upgrade

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
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    Hello Helen,

    It looks like the upgrade of the Hosted network on the weekend introduced a configuration change that has impacted on this function in Hosted 2017 - its an issue we'll be addressing.  

    In the meantime, there is a simple albeit roundabout workaround to get these and other external links within Hosted working -

    Click Help > Suggest New Features

    A browser window will appear and along with a secure connection alert (screenshot below). 
    Tick the option 'In the future, do not show this warning' and click OK.

    Close the 'Suggest new Features' browser window.

    image

    Your Online Banking Centre links will now be operational.


    regards,
    John

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