We need someone to look at a problem with our quickbooks. Not accounting advice but potentially I am thinking a setup problem.

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Elizabeth Harris

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Posted 2 years ago

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Rav, Community Manager

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Hi there Elizabeth,
Welcome to the Reckon Community,

Could you give us a bit more info the issue you are facing including which product and edition you are using, your PC operating system, details of the problem itself and any error messages that are appearing.
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Elizabeth Harris

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We have Reckon Accounts premier non profit 2014 Edition.  Our uniform shop ladies are selling clothing pool items.  They are entering these as adjustments but somewhere there must be a problem as now the Accounts Receivable balance on the Balance sheet and the Accounts Receivable Ageing summary do not agree.  When we go back to the customer centre there are amounts on the Summary report that are not showing in the customer centre.  No error messages come up.  Hope this makes sense. 
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Graham Boast, Accredited Partner

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Hi Elizabeth. 

I can do a consult on this for you if you wish.  I am familiar with school uniform shops.

Details here:  https://reckonhelp.com.au/support/  . A 30 min consult should sort it out.

Graham Boast