We've been having an issue with the wrong statement being sent to the wrong client.

Aston
Aston Member Posts: 2
edited February 2020 in Reckon Accounts (Desktop)
We've been having an issue with the wrong statement being sent to the wrong client. I notice that there is the same issue for invoicing. Has there been any update to this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2020
    Hi Aston,
    Can you give me some more specific details on what is happening. Is this occurring to one certain customer or multiple/all? Does it occur each and every time you send out emails?
    Which version of the Reckon Accounts Business Range are you using?

    Have you rebuilt your file or had a chat with our technical support team as yet?


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  • Aston
    Aston Member Posts: 2
    edited February 2020
    Reckon Accounts Enterprise 2019

    Multiple customers but not all

    I did ring technical support about a year ago but had no immediate or satisfactory result. 

    Found the invoice issue on this forum and have been periodically checking to see if a result has been recorded.

    It is still happening however we have been laboriously sending the statements one by one and checking the attachments individually to minimise the damage.  It has happened about 6 times in the last 6 months to different customers.

    I have also been checking and sending the payslips in the same way as I understand there was an issue with payslips also.