what does it mean when it says ATO sent the poll response but the service failed to deserialize

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  • Updated 4 months ago
Hi everyone, i got this message after sending payrun , ATO sent the poll response but the service failed to deserialize.so i reviewed and adjusted and still came back as error. I called ATO and they think it is a problem from reckon side They also asked me for an error code which i do not have. .I am so stuck i dont know what to do.Please help i am so frustrated.
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sahar omar

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  • sad frustrated

Posted 4 months ago

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Kris Williams

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Don’t worry about it unless you get the same error next time, the figures will be included with the next submission
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sahar omar

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Thanks Kris , do you mean i should add the figures with next submission or does the ATO automatically add the figures in the next submission?
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Kris Williams

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Every file you submit includes YTD figures, you don’t have to do anything, just do a normal submission and all should be well