What does this error message mean?

  • 1
  • Question
  • Updated 6 months ago

Hi I have this message from the ATO and I have no idea what it means. The value specified for an item does not match the item (value= 04087, item type=String uniqueid=http:// wwwsbr.gov.au/ato/payevnt:PostcodeT Hint The pattern constraint failed.
The element Payroll in namespace "http://www.sbr.gov.au/ato/payevnt" has invalid child element ' Amendmentl in namespace http://www.sbr.gov/au/ato/payevnt.List of possible elements expected: Interaction Transactionld in namespace http"// www.sbr.gov.au/ato/payevnt.Hint while proceccing parent elemnt payroll child mandatory element interaction trasactionld was expected but not found. So can anyone translate this?
Photo of Rosey McLean

Rosey McLean

  • 100 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Kat

Kat

  • 60 Points

Check if you have a staff member with a child support deduction - if it is blank or details missing you will receive an error
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 16,436 Points 10k badge 2x thumb
Hi Rosey - I would be checking postcodes for employees and also in your company information both in the Reckon file and also in your portal profile settings.  see this link for further ideas..https://community.reckon.com/reckon/topics/stp-error-addressdetailspostal?utm_source=notification&utm_medium=email&utm_campaign=new_topic&utm_content=topic_link


Photo of Rav

Rav, Community Manager

  • 93,428 Points 50k badge 2x thumb
Hi Rosey,
That first error message shows that you have a five digit postcode somewhere in your employee list. Can you please check that out in your employee profiles, correct and recreate the pay event before submitting.
Photo of Xingdong

Xingdong

  • 182 Points 100 badge 2x thumb
Hi Rav, I do need your help because the payroll payment hasn’t been cleared from my actual bank account, and My employees can’t receive the wages. Could you please check for me? I have called my bank twice and went to Westpac this afternoon, they all think I need check with the software . Thanks!
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 16,436 Points 10k badge 2x thumb
There is nothing stopping you from processing/paying the wages?  STP doesnt process the wages for you?  you still need to do whatever you would normally do to pay your employees?
Xingdong has 3 other posts not STP related where he has sent payroll to his bank and it has taken from 5/7 to today for the /Westpac bank to pay his employees.

His bank blamed the software, I have posted for more information on his other posts
Photo of Rozep

Rozep

  • 274 Points 250 badge 2x thumb
Hi Rosey

I had this issue after upgrading the tax tables. When you go to lodge your file from Reckon Do Not Tick the Full File Replacement box. It only needs to be ticked if you are replacing a previously sent file. Hope this helps your issue, it fixed it for me.