What happened to my company files? Why can't reckon find them?

  • 1
  • Problem
  • Updated 3 weeks ago
  • Solved
Reckon Hosted can not find my company files....WHY???
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ST

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  • anxious and frustrated

Posted 3 weeks ago

  • 1
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Rav, Community Manager

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Hi ST,

What's happening specifically? Are you files appearing in the list or not?

Are you getting any error messages? If so, what is it?

Is there any difference if you logout fully, close your browser and then log back in?

If you have any relevant screenshots that would help.
(Edited)
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Lee

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I had this problem a week ago. What I discovered is that some of my QBW files are now located in my Q drive not directly but via a 'shortcut link' folder. You have to use the drop down menu to get there. 

File
Open a company file
...in the Q drive scan down through the list, via the file type, you are looking for a shortcut link folder.
Double click on the folder, then click on the file to open.

[note: make sure at the bottom of the screen that you indicate 'all files' otherwise it won't show all file types]

Reckon's phone support told me to save the file once it was opened so that the QBW file opens again from that preliminary list of files box. I have found that this concepts works only while in the same working session. But not always if freshly logging in. 

I hope this helps you.

Regards, Lee




 
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ST

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Hi Rav, I tried logging out and back in several times but when the list of company files appeared I would click on one and it would say it couldn't find it. I tried another company file and the same thing. I then went and had a coffee, came back and tried again and it automatically opened the last file I had used last week.  Not sure what the problem was but just as I was thinking I might take the day off it fixed itself. 
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Liesl

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We're having the same problem ... here's the error message ... 


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Rav, Community Manager

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Hi Liesl,
I've just had a chat with our support team, in the first instance can you please logout in full. That is, File > Exit and then select Settings > Logout in the top right corner.

Close your browser and then retry after 2-3 minutes.

If you're still having trouble after this, please give us a buzz at 1300 799 150
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Liesl

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Thanks Rav, that worked - all good now :)
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Lee

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this is the problem I had last week. same error message