What will happen to my company file if i dont back up and upgrade in time???

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  • Updated 3 weeks ago
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Jeremy

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Posted 3 weeks ago

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Jeremy

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its just taking for ever to back up and then there was an error and i am worried I wont get it done by 4:00
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Rav, Community Manager

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Hi Jeremy,
As long as you're logged into 2017 before 4pm and stay logged in, you'll be ok.
The next time you login after 4pm today, only the 2018 option will be available.
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Jeremy

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Rav, I've tried to back it up and it took for ever and then it had a error and need to re-build. Should I delete any previous back ups to speed up the process??? Thanks in advance! :)

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Rav, Community Manager

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What was the error that came up? Do you regularly perform maintenance on your file?

I'd recommend taking a look at this KB article, its got some good info on the main reasons why backups can take a while -
Reckon Accounts is frozen and taking a long time to backup. Not responding when doing the file backup

How big is your data file and DB file fragments? Press Ctrl+1 when logged in and idle.

More info here on how to improve efficiency -
How to improve the performance of your Reckon Accounts company file
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Jeremy

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Not sure what the error was but it said it had to rebuild.. I have a very long print queues  backing things up so I will get rid of those in the queue. Not sure how big the files are as i cant get in to the file as its still backing up.
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Jeremy

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i have been at 99% for over 10 minutes now, is this normal??? I concerned..