What is my customer ID number?

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  • Updated 7 years ago
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Your Customer ID is a unique number that you are given when you first activate your product or purchase a product directly from our Estore or Call Centre. You will receive an email upon activation or product purchase notifying you of important numbers such as your customer ID and Pin number.Please keep your customer ID number and Pin number handy when calling us or when accessing certain parts of our website as we use this to help identify our customers!

Your Customer ID also forms the basis of your UserID to log into our online applications and is required in some circumstances, even if you now use a Username or Email Address to log into our Reckon Portal, Reckon One or Reckon Accounts Hosted applications.

Your UserID has the format Customer ID-user number linked to that ID. For example, if your Reckon Customer ID is 123456 and you are the third user to be linked to that ID in your business for Reckon Accounts Hosted, your UserID will be 123456-3

For Reckon Accounts Hosted, your UserID can also be retrieved by your administrator login by logging into Reckon Accounts Hosted and clicking on Control Panel > User Management   > Manage Users

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Posted 7 years ago

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