When are you going to give me money back or give me a bank feed?

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  • Updated 9 months ago
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So they took my post off the release of the wonderful new bank reconciliation, where I said it might be great but I have not had a bank feed to reconcile since September! Yet they happily keep taking my money each month. I have spent several hours on the phone to tech support, many more checking pathetically to see if it has been restored. I have put my business in Reckon's hands at the advice of my accountant 4 years ago. They blame Yodlee, but I did not ask for Yodlee, they took my money and said this is how we connect to Suncorp. I 'reckon' I should at least be refunded for the last 3 months, and/or told that they cannot provide me with a service as they cannot connect to my bank, which makes the whole situation useless. Somebody please explain!
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Paul Westwood

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  • dissappointed and angry

Posted 9 months ago

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Rav, Community Manager

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Hi Paul,
Your previous post has not been removed at all but rather split into its own thread from the Bank Reconciliation upgrade announcement as it did not relate to that topic.

You'll find your post here along with my reply -
https://community.reckon.com/reckon/topics/suncorp-bankdata-issues
(Edited)

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