When doing single touch payroll and uploading there's error msg instance.payroll event.payroll detai

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Diana Herbert
Diana Herbert Member Posts: 15 ✭
edited August 2019 in Accounts Hosted
When I am doing the single touch payroll and trying to upload file it comes up with error message instance.payroll event.payroll detail requires property what does this mean

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  • Diana Herbert
    Diana Herbert Member Posts: 15 ✭
    edited May 2019
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    Do you know their phone no
  • greg lord
    greg lord Member Posts: 6 ✭
    edited June 2019
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    Me too! Any resolution yet please?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
    edited June 2019
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    Hi all,
    This message usually means there is a mismatch between the type of pay event you've exported from your Reckon accounting software and the type you've selected to upload into GovConnect.
    For example, you might have selected Full File Replacement in GovConnect when the pay event is just a normal one ie. no selection have been made in your Reckon software.

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