When i add my business ABN to the Reckon Portal GovConnect, it says 'unable to create subscription with stp'

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  • Updated 2 weeks ago
Hi Rav,
I must admit I have two logins, and I can't remember which one I used, but both of them give me the same error message "Unable to create Subscription for STP" ABN 71047807780... any idea if this is a wide spread problem, as it seems to be.. I am using Hosted
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Katrina Crute

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Posted 2 weeks ago

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Rav, Community Manager

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Hi Katrina,
The only reason for that message is that the ABN has already been registered for STP in the Reckon Portal.
If you're Reckon Accounts Hosted user, the login credentials that you need to use is the user name you would normally enter in your Reckon Accounts Hosted login screen. Please do NOT user your user ID unless that is also your user name.

More info -
Signing up/Logging in to the Reckon Portal for Single Touch Payroll