When I log into Reckon one, it takes me directly to the print preview of an invoice instead of the dashboard.

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  • Updated 6 months ago
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When I log into Reckon one, followed by clicking open on the correct book it takes me directly to the print preview of an invoice instead of the dashboard. no matter what I try I can't get to the dashboard to do any work - how can I fix this?
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Paul Amies

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Posted 6 months ago

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Rav, Community Manager

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Hi Paul,
When opening your book, Reckon One will default to the last page you were using. This allows you to quickly pick up where you last left off. If you navigate to other areas of the Reckon One (such as the dashboard) at the end of your session prior to logging off you'll start the next session from there.

Or, are you saying you can't navigate to any other Reckon One area AT ALL after opening the book?
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Paul Amies

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I can't navigate at all due to it just being a print preview of the Invoice. There are no menus I can access at all.
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Qwerty

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23/03/2018

Hi Paul,

When you open the book & see the print preview, does your browser URL look something like this?

https://app.reckonone.com/fdf7ee5c-487c-4b9b-a9ef-87ef362d8c8c/Core/DocumentPrint/Print/40848821-c6b...

If so, remove the text after the word 'Core' & then press enter to refresh the page. If it works it should take you back to the application.

Cheers.