When I perform a transfer at EOD, I get 'can't transfer quantities on-hand for existing products' then a error message

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: POS transfer error: unprocessed transactions at End Of Day

When I perform a transfer at EOD on the POS terminal 1, I get a message 'cannot transfer quantities on-hand for existing products' then a message that errors were encountered later on in the process. It still seems to transfer the information but I am concerned that prices etc. may not be transferring properly. It doesn't happen on terminal 2 or on the backup laptop. Any ideas how to fix this? I have looked for incomplete transactions, there is nothing held otherwise I wouldn't be able to do the EOD.

When I close the til at EOD, the process I follow is:
EOD on POS > Restore company on POS Admin > Post on POS Admin> Transfer on POS Admin

Am I doing this right? TIA
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Ashley Cooper

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Posted 5 years ago

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