When I print the document saves to file instead of opening printer dialogue box

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Sonia Connon
Sonia Connon Member Posts: 31 ✭
edited August 2018 in Accounts Hosted
Hi folks,
Having an issue with printing.  When I print the blue printing box comes up but then it wants to save to file instead of opening the printer dialogue box.  Any ideas on how to change this?  It used to print to the printer but now only saves to file.  I have got pop ups allowed and the printer is Reckon Printer (redirected 5) on TS004.

Thanks for your assistance.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited August 2018
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    Hi Sonia,
    Could you post a screenshot of what you're seeing on-screen when you reach the point where its asking you to save rather than print.

    (Use the camera icon in the forum reply field to post an image)
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  • Sonia Connon
    Sonia Connon Member Posts: 31 ✭
    edited August 2018
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