When I try to download to Excel - the window box only comes up with "open" thus not allowing me to download

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  • Updated 7 months ago
  • Not a Problem
When I try to export my trial balance to excel (urgently needed for reporting to parent entity) the pop up box askes to name the download but then only has the option to "open". This means it wont let me download the file  - whats changed?
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Brittany

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Posted 7 months ago

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Rav, Community Manager

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Hi Brittany,
Which Reckon software/edition are you using and which version of Excel?

Are you aware of the file format that is being exported ie. .xls or .xlsx

Can you give us a screenshot of what you're seeing on screen.
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Brittany

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I'm using Reckon Hosted - you can see i dont have an option to pick any file type or download this
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Rav, Community Manager

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Hi Brittany,
I just ran a test on this from my own Hosted account and went through exporting a trial balance excel workbook.

At the point where you are in your screenshot, have you clicked the 'Open' button after locating your excel export file?
Mine downloaded immediately after doing so and opened the workbook. 
(Using Google Chrome).

What is happening for you when you locate the exported file and click Open?