When I try to open Reckon One the Set Up screen appears & I cannot get past this screeen.

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  • Updated 2 years ago
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When I try to open Reckon One the Set Up screen appears & I have to enter the Entity Type & financial Dates but I cannot get past this screeen. No messages or indication why. Is this a problem with Reckon or is it setting on our internet browser. 
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Maude Valley

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Posted 2 years ago

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Rav, Community Manager

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Hi there,

Welcome to the Community Maude Valley.

Which browser are you attempting this on? Does the same issue occur when you attempting from a different browser?
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Maude Valley

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Have tried in Internet Explorer & Mozilla Firefox and have the same issue.
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Maude Valley

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Appears to be working OK now
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Ian Porter

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I am having the same problem. When I try to progress past the 'Set Up Reckon One' it wont go any further. Thoughts? 
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Rav, Community Manager

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Hi there Ian, sorry to hear you're having some trouble.

Is this still happening for you today? Which browser are you using? Does the same issue occur when you try on an alternative browser?
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Ian Porter

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Hi Rav,
Tried different browsers, but no good, however I spoke to Reckon about this and they fixed the issue for me. I have previous trailed reckon and was opening a book i had created on the 30 day trial. This would not open after activating the account. By changing the name of this book it opened. All good now.
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John G, Information Support Analyst

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Good to hear Ian.

regards,
John.