When posting charges to one of my credit card accounts, the balance owing has started to decrease in

Mark Pettett
Mark Pettett Member Posts: 1
When posting charges to one of my credit card accounts, the balance owing has started to decrease instead of increase. Any ideas on how to rectify this?

Comments

  • Jamaiel_6490508
    Jamaiel_6490508 Reckon Staff Posts: 74 Reckon Staff
    edited October 2014
    Hi Mark,


    Welcome to Reckon Community!

    Pertaining your query, we may need to obtain more information:
    • How are you entering the Credit Card Charges?
    • Is it via Banking | Enter Credit Card Charges?
    • Then, the correct Credit Card is selected?
    • On the radio button selection, which one was selected: Purchase/Charge or Refund/Credit?
    • Are you entering an Expense Account or an Item?
    • Are you entering a positive or a negative amount?
    • If it is an Item, what is the Item Type?
    • Can you check the item setup from List | Item List?
    • Which Account is it associated with?
    Thank you,



    Kind Regards,

    Jamaiel
  • Jamaiel_6490508
    Jamaiel_6490508 Reckon Staff Posts: 74 Reckon Staff
    edited October 2014

    Hi Carl,


    My apologies as I was confused with the type of product you are using.

    If the Charges were entered but is decreasing in owing Balance (and is in Black - instead of Red to indicate a negative value), please try the following:

    1. Go to the register then ensure to have View | Sort by Date/Amount selected
    2. That may be an amount that placed your Balance in Black (positive)
    3. Do a Validate and Super Validate from File | File Operations | Validate


    Hope it helps.

    Thank you.


    Kind Regards,

    Jamaiel