When posting charges to one of my credit card accounts, the balance owing has started to decrease in
Mark Pettett
Member Posts: 1 ✭
When posting charges to one of my credit card accounts, the balance owing has started to decrease instead of increase. Any ideas on how to rectify this?
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Comments
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Hi Mark,
Welcome to Reckon Community!
Pertaining your query, we may need to obtain more information:- How are you entering the Credit Card Charges?
- Is it via Banking | Enter Credit Card Charges?
- Then, the correct Credit Card is selected?
- On the radio button selection, which one was selected: Purchase/Charge or Refund/Credit?
- Are you entering an Expense Account or an Item?
- Are you entering a positive or a negative amount?
- If it is an Item, what is the Item Type?
- Can you check the item setup from List | Item List?
- Which Account is it associated with?
Kind Regards,
Jamaiel
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Hi Carl,
My apologies as I was confused with the type of product you are using.
If the Charges were entered but is decreasing in owing Balance (and is in Black - instead of Red to indicate a negative value), please try the following:
- Go to the register then ensure to have View | Sort by Date/Amount selected
- That may be an amount that placed your Balance in Black (positive)
- Do a Validate and Super Validate from File | File Operations | Validate
Hope it helps.
Thank you.
Kind Regards,
Jamaiel
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