where are the support phone numbers?

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  • Updated 1 year ago
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Jonathan Harris

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  • Frustrated

Posted 1 year ago

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Jonathon

Here's a summary of nearly all the End-User contacts and resources for your reference:

http://www.alchester.com.au/reckon-support/



cheers!


Gary Pope
m: 0408994799
e:  gaz@alchester.com.au
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
“Working with Accountants/Bookkeepers PPs/APs, as an
     independent IT Professional and retired FCPA Accountant”
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Rav, Community Manager

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Cheers Gaz :) 
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Rav, Community Manager

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Hi Jonathan,

You'll find all our contact numbers in the Contact Us section here - https://www.reckon.com/au/contact-us/
(Edited)
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Kevin Russell, Accredited Partner

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Theres no number on the service status page. There is no service status page.
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Jonathan Harris

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Thanks. The reason I'm trying to call (although there is currently a 30min wait) is to find out why my emailed invoices are coming from 'accountshosted@reckon.com via amazonses.com' and not 'info@nepeanphysioclinic.com.au' as it states in the 'From' field (when I email an invoice to a client from Reckon). This is very confusing for clients and making cash flow very slow as I find I am manually chasing up most of our invoices.

Is there a way to have it come from my company email address (as I thought it was)? It is quite misleading to have it look as though it is coming from us in the email (before it is sent) but then actually have it coming from 'accounts hosted'...
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Rav, Community Manager

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Hi Jonathan,

This KB has some further detailed information which hopefully clears up that situation and sheds some light on how emails are handled in Reckon Accounts Hosted -

Customers receiving emails from accountshosted@reckon.comand not from my email address