where do I find the control panel on your new look website?

Caroline_7806640
Caroline_7806640 Member Posts: 3
edited February 2020 in Accounts Hosted
Hi, I am trying to work out how to log off remotely, as after receiving a "timed out of session" message (even though I had just been using it), I now can't log back in - and have waited half an hour so far.

Comments

  • Shane_6461899
    Shane_6461899 Reckon Staff Posts: 339 Reckon Staff
    edited February 2020

    Hi Caroline,

    The control panel button can be found directly under the green Launch Accounts 2015 button. You can't miss it.

    Regards,

    Shane.

  • Caroline_7806640
    Caroline_7806640 Member Posts: 3
    edited October 2015
    Thankyou Shane - it was so large I did miss it!! Didn't realise it was after the Login Page.
    Many thanks for replying.
  • Caroline_7806640
    Caroline_7806640 Member Posts: 3
    edited October 2015
    Hi again
    Now it can't make a connection with Reckon - do you think this could be a problem at my end?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2016
    Hi Caroline, were you able to connect successfully at all since your last post?

    If not, can you please let us know which error message you're receiving specifically?

    In the first instance, please try closing down your browser and restarting your PC.

    Let us know how you get on

    Thanks,


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