Where is the Installation Folder

Kerry Allen_9865529
Kerry Allen_9865529 Member Posts: 4
edited November 2018 in Reckon Accounts (Desktop)
I have just downloaded the fix KG5708 and I have to copy the files into the Installation Folder within Reckon Accounts 2018 and I am unable to locate it to finish the application.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Hi Kerry,
    Check out Step 9 in the Reckon Accounts Business 2018 R2.1 patch guide below

    Installing Reckon Accounts Business 2018 (R2.1)


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kerry Allen_9865529
    Kerry Allen_9865529 Member Posts: 4
    edited November 2018

    Hi
    I have those instructions but I have not been able to locate the Installation Folder to paste the files into. I have attached an image of my folders.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Hi Kerry,
    Your screenshot shows that you're IN the installation folder.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kerry Allen_9865529
    Kerry Allen_9865529 Member Posts: 4
    edited November 2018

    Sorry I was looking for a folder by that name.
    I have now put them into the Reckon Accounts Folder and have restarted reckon and checked the tax tables and it is now applied. I will now process the payroll and hope it gets accepted this time. Thanks for helping as making a phone call to tech support yesterday was a waste of time and I had to find this patch by using google to see if anyone else had this issue. Finger Crossed.    
  • Kerry Allen_9865529
    Kerry Allen_9865529 Member Posts: 4
    edited November 2018
    Just wanted to let you know I finally have a 'success' in status on the portal.
    Thank You.