Why am I getting this message?

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  • Question
  • Updated 2 months ago

“WARNING: Your list of user names and passwords appears to have been tampered with, or has become damaged.  You may encounter problems logging in.”
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Roslyn

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Posted 4 months ago

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Kevin Russell, Accredited Partner

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It's a bug.
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Rachel Cooper

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How you fix it??  I am getting the same thing?
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John Graetz

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This problem has been going on for years and I have experienced a number of times on different company files over the past 6 months or so.  There is a KB article about this here:
http://kb.reckon.com.au/issue_view.asp?ID=4659
I have tended to take the same response as Kevin, regarding it as a bug, and have done nothing.  After some days, the warning goes away.  I am not saying that you shouldn't follow the advice in the above KB article, but reporting how I have handled it.
John L G
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Debbie Bates

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Hello
When you adjust the pays how do you get rid of the incorrect one
And also I'm doing this on my phone is there a way of printing out for the boss to see
Thanks
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John Graetz

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Hi Debbie.  Which post are you referring to?  Where you are at the moment, does not seem to have any relevance to previous discussions in this post.  You can ring me on 0428 695454 if that helps.
John L G
(Edited)
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Roslyn

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Thanks for the responses :)
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Kevin Russell, Accredited Partner

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Piece of cake
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Rachel Cooper

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On a different note - I'm trying to back up on Reckon hosted and can't get past 99% - is anyone in a position to advise a fix or know how to resolve???
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Roslyn

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I have just tried to back up and it says I am unable to back up!! Backed up before upgrading to 2019 and it was fine.  Perhaps these issues are related to 2019?
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Rachel Cooper

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I was trying to back up 18!!
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Roslyn

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Unfortunately, if I follow the link above to try and fix the problem it says I MUST make a back up copy which it won't allow me to do ... 
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Roslyn

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How do I make a copy of my company when I can't perform the backup?

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Roslyn

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I have now sorted this thanks to Linda.  
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Roslyn

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Interesting to note that I am now getting the same message again ...
“WARNING: Your list of user names and passwords appears to have been tampered with, or has become damaged.  You may encounter problems logging in.”
Really annoying to have to deal with it once again.
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Data Rec, Employee

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