Why am I getting this message?

“WARNING: Your list of user names and passwords appears to have been tampered with, or has become damaged. You may encounter problems logging in.”

Roslyn

1,484 Points

Posted 3 months ago

3 months ago

Kevin Russell, Accredited Partner

51,406 Points

It's a bug.

Comment

1 person likes this

2019-07-16T23:24:53+00:00

Rachel Cooper

152 Points

How you fix it?? I am getting the same thing?

2019-07-16T23:29:05+00:00

John Graetz

24,064 Points

This problem has been going on for years and I have experienced a number of times on different company files over the past 6 months or so. There is a KB article about this here:
http://kb.reckon.com.au/issue_view.asp?ID=4659
I have tended to take the same response as Kevin, regarding it as a bug, and have done nothing. After some days, the warning goes away. I am not saying that you shouldn't follow the advice in the above KB article, but reporting how I have handled it.
John L G

2019-07-17T00:31:45+00:00

Debbie Bates

102 Points

Hello
When you adjust the pays how do you get rid of the incorrect one
And also I'm doing this on my phone is there a way of printing out for the boss to see
Thanks

2019-07-17T00:39:56+00:00

John Graetz

24,064 Points

Hi Debbie. Which post are you referring to? Where you are at the moment, does not seem to have any relevance to previous discussions in this post. You can ring me on 0428 695454 if that helps.
John L G

(Edited)

3 months ago

Roslyn

1,484 Points

Thanks for the responses :)

Comment

3 months ago

Kevin Russell, Accredited Partner

51,406 Points

Piece of cake

Comment

2019-07-16T23:49:18+00:00

Rachel Cooper

152 Points

On a different note - I'm trying to back up on Reckon hosted and can't get past 99% - is anyone in a position to advise a fix or know how to resolve???

2019-07-17T00:05:17+00:00

Roslyn

1,484 Points

I have just tried to back up and it says I am unable to back up!! Backed up before upgrading to 2019 and it was fine. Perhaps these issues are related to 2019?

2019-07-17T00:09:14+00:00

Rachel Cooper

152 Points

I was trying to back up 18!!

2019-07-17T00:54:09+00:00

Roslyn

1,484 Points

Unfortunately, if I follow the link above to try and fix the problem it says I MUST make a back up copy which it won't allow me to do ...

3 months ago

Roslyn

1,484 Points

How do I make a copy of my company when I can't perform the backup?

Comment

3 months ago

Roslyn

1,484 Points

I have now sorted this thanks to Linda.

Comment

3 months ago

Roslyn

1,484 Points

Interesting to note that I am now getting the same message again ...
“WARNING: Your list of user names and passwords appears to have been tampered with, or has become damaged. You may encounter problems logging in.”
Really annoying to have to deal with it once again.