why can I no longer see the additional drives in my payroll premier 2018-2019 for back up purposes

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  • Updated 2 months ago
Why can I no longer see the additional drives in my payroll premier 2018-2019 for back up purposes as the PC it is located on does not get backed up.

in all previous versions i had the ability to back up to a different drive on the server meaning the payroll data was backed up every night.
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Billie

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Posted 3 months ago

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Jennie Kemp

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I am also having trouble with the Network path and locating files on our server in the new Payroll 2018-2019 and also backing up.

I am constantly having to re-establish the Network path and choose the correct directory for the data files export and the backup files.
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Stephen Williams

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I have had this problem since premier 2017/18. curious to know what the fix is.
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Billie

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Rav,

I am still trying to find an answer to this question of no connection to the other drives on my PC through payroll premier.  I use my local PC for doing the payroll which is not backed up and then save the back ups and export files such as super to a file on the server which is backed up every twenty minutes.  In all previous payroll premier versions i have been able to do it this way, in the new 2018 - 2019 version it will only show me the C: drive.

Thankyou
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Katrina Stubbs

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Was there a solution to this issue?

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Billie

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Hello Katrina, no I have not been given any solution to this, when I call the help desk they tell me it is normal and the only way of seeing anything in your network is to purchase the network edition.  I explained I have previously not had a network edition and could still save to other network drives, the response was they would look at it and get back to me still waiting.
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Katrina Stubbs

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I've been on hold now to the help line for 35 mins!

... now 50 mins

...now 1hr , 11 mins
So frustrated!!! 

...now 1hr, 24mins. 
Not good enough Reckon

... NOW 1 HOUR, 49 MINS!!!! Beyond frustrated. 
(Edited)
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Katrina Stubbs

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2 hours and 55 mins later... reckon advised to follow the below.
My IT guy (who was waiting all the time too) was hesitant to make the changes because if you follow the below it has the possibility to cause other issues on the computer due to changes in the computer registry.  Reckon advised that this issues is across all its products. I questioned if that's the case will they be sending through a patch to fix the issue.  Reply was this is the fix. 
http://kb.reckon.com.au/issue_view.asp?ID=5341 
Not ideal and I will be monitoring my computer for other errors it may cause.