Why can't I cut and paste from emails into Reckon Hosted

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  • Updated 6 months ago
For years I've had client info sent in emails... Addresses, phones, order info.. I used to copy that info then paste it into reckon (not hosted) and all the typing~typo~ errors~time was saved..Now with hosted the copy is ok but it won't PASTE ... ARGH  What am I doing wrong.?
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Michael McClure

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Posted 6 months ago

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Penny, Accredited Partner

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You can, but there is one extra step.  Slightly frustrating but it works. 

To Copy from RA Hosted to Desktop:
Highlight what you want to copy - Use shortcut keys Ctrl+C - On the toolbox dropdown, select open clipboard - Ensure that what you copied is highlighted, right click - copy- then paste where you want to paste it on your desktop computer. 

To copy from Desktop to RA Hosted:
HIghlight what you want to copy from desktop - Use shortcut keys Ctrl+C.  In RA Hosted select the clipboard in the toolbox and using Ctrl+V to paste what you have copied to the clipboard.  Click Copy and then go to where you want to paste it in RA Hosted and either Right Click & Paste or Ctrl+V
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John Graetz

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Michael.  If you use Internet Explorer as your browser, the copy/paste function will work the same as the desktop version, without having to go through all of these extra steps.  You will also find that the majority of desktop key shortcuts will also work the same way too.  But you might find some other things which might work a little differently, e.g. at times IE operations can be sluggish.  For me, I still use IE.
John L G