Why does our softward ID keep changing
Kerrie H
Member Posts: 97 ✭✭
Our software ID has changed again, this is the third time it has changed without any notification. When I have gone in to lodge the BAS via Reckon GovConnect I get the message that the software ID does not match. When I went and checked I see that the ID number is again different to the last one I wrote down. So now I have to phone the ATO again before I can lodge our BAS. Why does this keep happening?.
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Comments
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Hi Kerrie,
Sounds a bit odd Kerrie, once the file has been opened it gets given a Software ID which doesn't change.
Do you have multiple copies of the file? Any chance you may have opened a copy of the file that hasn't been opened in Hosted before?
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Hi Rav,
No we don't have multiple files or copies and I cannot work out why this is happening. When I rang the ATO to provide the new number it did not match either of the other two ID's I had previously provided. It seems every couple of months I have a problem uploading to the SBR. I was lucky that this time I received the message that the ID did not match, so I didn't have to spend hours on the phone to Reckon and the ATO trying to work out the problem. I don't want it to keep happening as it becomes anything but simplified!0
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