Why does Quicken/ReckonAccounts Personal crash when adding an invoice or estimate

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  • Updated 2 days ago
Why does Reckon home and business 2019 crash when adding an invoice or estimate. I am using Windows 10, and have moved the tax file to business, it is not hidden. I have reinstalled and supervalidated
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maherj

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Posted 1 week ago

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Rav, Community Manager

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Hi Maherj,

Might be a long shot here, but have you reached the limit of 1500 invoices/estimates?

Info: Reckon Accounts Personal crashes when adding an invoice or estimate
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maherj

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Thanks Rav... I've done none!

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Robyn Kelly, Accredited Partner

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What do you mean by you have moved the "tax file to business" Maherj?
Regards, Robyn Kelly
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maherj

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Hi Robyn, when following the instructions on the postRav mentions above, you have to make sure the tax control account  is under the Business Accounts area.  Apologies for the sloppy wording
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Robyn Kelly, Accredited Partner

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So you have checked and changed both of these things:


Tax control Account has been moved

Move the Tax Control Account back to Business

1.    Right click Tax Control > Edit;

2.    In Account Location, select Business:Business Tax

  1. Click OK to save

Tax control account has been hidden

Show the Tax Control Account:

1.    Tools > Account List > Manage Accounts;

2.    Untick the Hide Account box on the Tax Control line;


  1. Click Close to save and close. 

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maherj

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Thanks Robyn, I have done both of those
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Robyn Kelly, Accredited Partner

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I have fixed a similar problem for a client before but it would be easier to use Team Viewer (www.teamviewer.com) to see your computer and your actual data file Maherj.  Or you could email me a backup of your data file if it is not too large.  If you are interested, please email me direct robyn@robynkelly.com.au

Thank you
Robyn Kelly
(Edited)
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maherj

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Thanks Robyn, all fixed now.
The problem was that I had an old tax liability file, and it was listed as a "liability" account in Reckon, and wasn't able to be changed.  It needed to be a "tax" type account. We changed its name to WRong tax liability, and Reckon created a new "tax" TYPE account.   It sounds confusing, but I have an image that I'll try and upload..If you make this change, any pre-existing transactions stay in the old account, the new ones go in the correct account. It is easy to edit the old transactions so they go to the new account.