Why is the customer balance owing different to the sum of invoices less payments

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  • Updated 1 week ago
Why is the customer balance owing different to the sum of invoices less payments?  The transaction history for the customer shows all invoices and payments received.  If you manually add up all the invoices and then manually add up all the payments received, the difference is $1320, but in the customer window the balance owing for the customer is $495.  What the??!!
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Deb

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  • worried and confused

Posted 1 week ago

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Hi Deb

Check that your transaction history display is set to show/filter by/date "All" as this is an ongoing running balance.
(Edited)