will not launch reckon govconnect

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  • Updated 4 weeks ago
lasstp file has been successfully written but nothing happens when internet explores allowing me to log in reckon customer portal
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val

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Val,
Could you give me a bit more info on this. 
Is the browser that opens from within Hosted itself which takes you to the Reckon Portal, not launching?
If that's the case, can you check to see if it might have opened behind one of the other Hosted windows that may be open? ie. in the background.
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Linda Putland, Accredited Partner

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If you open your Internet Explorer browser – go to the COG icon in the top right corner – select Internet Options

 

Then go to Security – then choose Local Intranet – and then Advanced and put in https://portal.reckon.com

 

Then go to Trusted sites and put in https://portal.reckon.com


Save this... close Internet Explorer

go back to Hosted and try lodging again.  Click OK through the various security questions etc. and it should bring up the portal within your Hosted Browser window.

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