Windows 10 and Reckon Accounts - update

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Microsoft began rolling out its newest operating system Windows 10 (Pro and Home editions) at the end of July.

Our Quality Assurance team has tested our currently supported versions of Reckon Accounts (2014 R2 & 2015 R2) on Windows 10 and we did not find any issues that will stop users from being able to run Reckon Accounts on Windows 10.  

The next release (Reckon Accounts 2016) will be the first release that is fully compatible and officially supported with Windows 10.

Our latest version of Reckon Accounts (2015) was released prior to Windows 10 being made available and while it isn’t fully supported on Windows 10, our Support team will endeavour to help wherever possible.

Once you have upgraded your Reckon Accounts PC we suggest you set your Reckon Accounts launch icon to Run as Administrator in the icon's Properties > Compatibility tab > Settings. If you experience problems with emailing or creating PDF files, please refer to our article:  Best practice for Save as PDF and Emailing from Reckon Accounts Business on Windows 10.

Network Users will need to make an adjustment to the EnableLinkedConnections registry value at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.  See Cannot see mapped network drives when using Windows 10 for full instructions.

We have found that the choice of Edge or Internet Explorer 11 as the default browser has no impact on performance.  

New installations on a new Windows 10 PC should check that .Net Framework 3.5.1 has been turned on in Progams & Features > Turn Windows features on or off.  For a full guide see the article; Error 1920. Service QuickBooks Database Manager Service failed to start when installing.  If .Net Framework 3.5.1 is not turned on for installation it will fail with the Error 1920 message.  

Hosted users should prefer Internet Explorer 11 over the new Edge browser.  We also prefer Firefox and Google ahead of Edge.  If you have a laptop with a touch-enabled screen you should turn off this feature in the Device Manager as this feature will lead the RDP client to think the device is a tablet and not show the upload, download and clipboard options in the Floating Toolbar.


regards,
The Reckon Team

last updated:  15/10/15
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Posted 4 years ago

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