windows 10 emails

  • 1
  • Question
  • Updated 3 years ago
  • Answered
just upgraded to windows 10 and have reckon accounts 2015 and I cant email statements or invoices, can anyone help??
Photo of Kerri Forster

Kerri Forster

  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Jennie McKenzie

Jennie McKenzie

  • 60 Points
I have the same problem, I cannot email payslips anymore
Photo of Rav

Rav, Community Manager

  • 90,850 Points 50k badge 2x thumb
Hi Kerri,

Reckon Accounts 2015 and below are not fully compatible with Windows 10 and as such you may encounter issues with performing certain tasks.

Running the program with Administrator privileges has proven to be successful with a number of users, check out the post from a fellow Community user John Graetz on this thread.
(Edited)
Photo of Mike Paneth

Mike Paneth

  • 510 Points 500 badge 2x thumb
I had the same problem and when I upgraded to 2016 I was able to email perfectly.
Hi, I had the same problem, upgrade to reckon 2016 but make sure you change your pc sleep setting to never as this upgrade has issues when waking up from sleep, it froze all the time and the only solution seamed to be the never sleep option.
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Haydee,

Thanks for the tip.

How long do you have your sleep setting set to?  The installation process takes about 5 minutes.   

regards,
John