Windows 10 overnight update

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Robert Daniell
Robert Daniell Member Posts: 2 ✭
edited September 2019 in Personal Plus and Home & Business
Quicken Personal Accounts 2016 not working after overnight update to Windows 10. I get the 'This does not appear to be the computer the software was originally installed on' message. I read previous questions, one suggested running Quicken as administrator might work but it doesn't.

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  • Babi
    Babi Alumni Posts: 75 ✭
    edited June 2016
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    Hello,

    Thank you for the post!

    You are right, sometimes just by running the program as administrator may not resolve this issue right away but if you follow the prompts to manually renew the product in first place, it might then resolve this issue.

    If the problem persists, please make sure you follow the Kb below (This explains really well about the reasons and gives you guide)
    http://kb.reckon.com.au/issue_view.asp?ID=3791

    Alternatively, you could contact us on 1300137657 if you have a free technical support coverage and we can help you resolve this over phone.

    If any question, please feel free to let me know .

    Kind Regards,

    Babi

  • Robert Daniell
    Robert Daniell Member Posts: 2 ✭
    edited September 2019
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    Thank you. Automatic application of the renewal over the internet worked.
    Could I suggest though that the dialog box be worded differently. It implies that by clicking 'yes' you will be buying another license.
    But my problem is solved.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Glad to hear it's all sorted Robert and appreciate the feedback. Definitely something we can look into.

    Cheers
    Rav
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  • Chris Appleby
    Chris Appleby Member Posts: 28 ✭
    edited December 2015
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    I haven't had any problem with Personal accounts 2015. It makes me wonder whether upgrading to 2016 is worth the hassle.

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