Archived and Closed
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Windows 10 is to be released later this year. Microsoft have stated will be a free upgrade for Windows 7, Windows 8 and 8.1.
As it will be free there will be a mass migration to windows 10.
Can RECKON please test and assure all customers that RECKON desktop products will be compatible.
If there are issues, then RECKON customers need to be clearly advised BEFORE WINDOWS 10 IS RELEASED
Guys your comments are valid, but not addressing the original question. You have made a simple question very complex. I am a computer technician and can understand, but the vast majority of RECKON customers are just users of the product and cannot understand these comments.
Can someone at RECKON please clearly respond to the original question ?
Although win10 will not be supported - the products should work. We are still testing with win10 tech preview - as there is no official date for the final release we are unsure if there will be any issues with the final version. At this point we have found no faults - in saying this Win 10 is not yet available (only the Tech Preview) and thus things could change.
I have a non-production PC running the Tech Preview (latest release) and MS Office 2013. I am willing to assist with testing. Just need a download link and installation key.
I’ve again raised this topic with our development team - they've advised the following;
All testing on the newest Win10 Tech Preview (Build 10130 64bit & Office 13) has passed on our latest software releases. Our Developers are still testing with each new Win 10 Tech Preview, as it becomes available, until the actual release of Win 10 – if any issues arise they will be looked into as a priority. At this stage Development are confident our latest software releases will work with the release of Win 10.
Thanks for the update but I don’t think it answers my question (4 days ago). Will Reckon Accounts Personal Plus 2015 interfere with the any of the two browsers which Win10 is reported to have?
The current Personal Plus, as you know, crashes IE11.
Your advice would be appreciated.
clicking retry puts you in a loop, clicking cancel rolls back the install. This is a straight fresh install, and then onto installing RA. no errors from the installer for missing dependencies!
Mirko, is this is a know Win10 issue? I haven't found any support notes for Win10 and this issue yet, so link me up if there is!
I agree with many of Andrew's comments, as there are a lot of Win 8/8.1 users who will be keen to take up Win 10. This expected preference by many Reckon users for Win 10 and the considerable attention it's release has generated, should have resulted in better testing of Win 10 by Reckon.
Kevin, I am really not sure what point you were trying to make. I note you ignored Vista.
There have been a number of Win 10 problems mentioned in this thread and it is disappointing that Reckon have not been more proactive in publishing fixes for these problems. ( should I have expected this to change !)
A quick update on where we are at with Windows 10.
We have now completed initial testing on Windows 10 and while we haven’t found any issues that will stop users from being able to run Reckon Accounts on Windows 10, we can’t guarantee some users won’t experience, some unexpected behaviours’.
We expect a full test of Reckon Accounts to be completed by the end of August. At which time we will provide an update via the Knowledge Browser & the Community
If you experience Error 1920.Service QuickBooks Database Manager Service (QBCFMonitorService) failed to start, please check that Microsoft .NET Framework 3.5.1 has been turned on. See the KB at: http://kb.reckon.com.au/issue_view.asp?ID=5256 for a full guide.
If you are experiencing issues Emailing/Creating PDF’s please refer to: http://kb.reckon.com.au/issue_view.asp?ID=4897.
Thank you for your patience and understanding. We look forward to providing further updates post completion of full testing.
I have installed RA Premier 2015 on a non-production Windows 10 Pro computer with MS Office Pro 2013.
Installation went smooth, but operation had all the issues described elsewhere in this thread.
I would encourage others to do the same. Try first on a NON-CRITICAL computer and take note of any issues.
I am a computer technician. I have seen other issues related to specific hardware, even though the same hardware worked perfectly under Win 8.1. Some anti-virus products also not yet compatible with Win-10. These issues are not related to this thread.
My main advice is BE CAUTIOUS. It is definitely not all smooth sailing as Microsoft and Reckon would have you believe. Be sure of compatibility before committing Win-10 and Reckon to your critical computers.
The upgrade is free for 12 months, so no need to dive in head-first in these early days. I am sure many issues will be resolved as Win-10 matures. Just be patient !
I am certainly waiting at least 3 months, maybe longer......
End of August was two weeks ago. RECKON please provide the promised update !
Small point of interest....
I have setup a new Windows 10 computer for a client
Installed MYOB 2013....( yes 2013 ! )
Activated OK, restored MYOB backup OK
No "Run as Administrator"
No calls to tech support
It just WORKED !
Update to our position on Reckon Accounts and Windows 10.
Microsoft began rolling out its newest operating system Windows 10 (Pro and Home editions) at the end of July.
Our Quality Assurance team has tested our currently supported versions of Reckon Accounts (2014 R2 & 2015 R2) on Windows 10 and we did not find any issues that will stop users from being able to run Reckon Accounts on Windows 10.
The next release (Reckon Accounts 2016) will be the first release that is fully compatible and officially supported with Windows 10.
Our latest version of Reckon Accounts (2015) was released prior to Windows 10 being made available and while it isn’t fully supported on Windows 10, our Support team will endeavour to help wherever possible.
Once you have upgraded your Reckon Accounts PC we suggest you set your Reckon Accounts launch icon to Run as Administrator in the icon's Properties > Compatibility tab > Settings. If you experience problems with emailing or creating PDF files, please refer to our article: Best practice for Save as PDF and Emailing from Reckon Accounts Business on Windows 10.
We have found that the choice of Edge or Internet Explorer 11 as the default browser has no impact on performance.
New installations on a new Windows 10 PC should check that .Net Framework 3.5.1 has been turned on in Progams & Features > Turn Windows features on or off. For a full guide see the article; Error 1920. Service QuickBooks Database Manager Service failed to start when installing. If .Net Framework 3.5.1 is not turned on for installation, the installation will fail with the Error 1920 message.
Hosted users should prefer Internet Explorer 11 over the new Edge browser. We also prefer Firefox and Google ahead of Edge.
The Reckon Team
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