WINDOWS10 UPGRADE ISSUES

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Neil Mulcahy
Neil Mulcahy Member Posts: 4 ✭
edited July 2020 in Personal Plus and Home & Business
I am using Reckon Personal Plus 2020 and have just upgraded to Windows 10 and onto a new computer. I re-installed the software and restored my accounts from my backup file apparently successfully. I now find that I am getting some intermittent and seemingly unrelated problems.
1. The program is often freezing on startup and then restarts successfully after Windows closes it.
2. When backing up one of my accounts, I am getting a failure message and Reckon closes down after sending an error file to support.
3. I am unable to process a Transfer between accounts. When I enter the appropriate data and hit "OK" the system is cancelling the transaction.
The product is still working successfully on the old platform so I am not sure how to proceed.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2020
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    Just a small suggestion, right click on the shortcut and select Run as Administrator- if it makes a difference it’s easy to make this a permanent change
  • Neil Mulcahy
    Neil Mulcahy Member Posts: 4 ✭
    edited July 2020
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    Kris .. Thanks. It started without problems but I still have the issues with processing a Transfer and Backing up my main accounts file
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    edited July 2020
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    Call and let me try and fix this for you.
    Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Neil Mulcahy
    Neil Mulcahy Member Posts: 4 ✭
    edited July 2020
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    Many many thanks Gerry .. your call fixed the problem immediately and very efficiently. Thanks again. 
  • Andrew_8758259
    Andrew_8758259 Member Posts: 18 ✭✭
    edited July 2020
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    Gerry and Neil, could you share your fix please?
    thanks
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    edited July 2020
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    Call me if you still need help.
    Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Andrew_8758259
    Andrew_8758259 Member Posts: 18 ✭✭
    edited July 2020
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    Thanks Gerry - I am using Windows 8.1 and have no problems.  Eventually I will have to upgrade to Windows 10 so I was trying to gain an understanding of any future upgrade issues

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