I resorted to uninstalling and reinstalling the receiver and then doing the add account from scratch. It took me a couple of tries before everything worked. Click Add Account which, hopefully, takes you to the login pages. I used https://open.reckononline.com.au/ as the URL address, then the i.d, password, qbi -> save page. (In some of the discussion today about little seeming to work there was the suggestion to use receiver.reckononline.com.au/ as the URL). At this point things worked or they didn't. The Reckon 2014 au icon should appear, click on it and away you go. That was yesterday, today who knows what will happen.