Why doesn't the install program start when I insert the DVD or click on autorun.exe?

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I just purchases Accounts. I put it in the dvd drive and nothing happened. I clicked on autrun.exe and I get the message "do you want this program to run etc" I click yes - then nothing. I tried upload the disk to my hard drive-same problem.
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keithinoz

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Posted 6 years ago

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John G, Information Support Analyst

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Hi Keithinoz,

Welcome to the Reckon Community.

It sounds like a permission setting on your computer is restricting what you can do off the DVD.  

Here's a quick workaround - create a folder on your C-drive and copy the contents of the DVD into that folder.  Then launch setup.exe from that folder.  

Another path is to download a trial version from  http://home.reckon.com.au/support/Home/Downloads/TrialDownloads.aspx.  Ignore the IKC that is sent you and use the one that came with your purchase.

Hope you get up and running quickly.

regards,
John


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keithinoz

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I did download the trail and substitute my IKC. Worked perfectly..

Thanks
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John G, Information Support Analyst

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Great to hear Keithinoz.

cheers,
John