Pay summary not correct

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
My STP pay summaries were adding up perfect until 3 weeks ago. I did a run on the 6/4 for 3 staff members. It has been approved by the ATO & i’ve logged into the business portal and it is correct. 2 of the staff members for this pay run have had their pay added to their pay summary correctly but 1 of the staffs pay for some reason hasnt added on to their pay summary? The pay run I did 2 weeks after this added on fine but not the 1 done on the 6/4 just for 1 staff & i'd like to know why? Everything is correct with it, it just hasnt added on to the staffs pay summary. The pay summary for this staff is less then what is in the pay runs. Ive added every approved pay run up for this 1 staff member & its correct but the pay summary is not. Its like the 6/4 pay run hasn't cleared just for this one staff memebr which is so stage as everyone elses has cleared in that pay run??? I have attached a picture to show on the business portal it is correct. The pay run is correct but pay summary has not got that one particular pay run for that one particular staff added on.

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Posted 2 months ago

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