wrong ABN used

  • 1
  • Problem
  • Updated 3 months ago
Please help, We are using the wrong ABN. We didnt realise until just now. We have 2 but are using the wrong one for STP. How can i change this over to the correct one? Ive only just realised when ive logged into the business portal & cant see any STP lodgements & realised this is due to incorrect ABN
Photo of renee

renee

  • 626 Points 500 badge 2x thumb

Posted 3 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 104,900 Points 100k badge 2x thumb
Hi Renee,
Have you sent through any submissions under the incorrect ABN?
If so, have any of them been successful?
Photo of renee

renee

  • 626 Points 500 badge 2x thumb
Sorry yes I forgot to say that I have sent submissions since 1/7 that have all been successful. We could keep using this abn however I’d have to create an ato business portal up for it.
Just editing this, I have just got off the phone from the ATO.
They suggested it was a simple process of changing to the correct ABN? They basically said I ring them 1st to Remove the STP reporting function off and cancel the pay summaries then I would have to let you know so you can cancel what we have already submitted, then start a new STP account using the correct ABN but can you tell me with all the submissions I have done up until now would I have to go back through and enter them in manually or can I just go to the YTD And enter the total amounts for everybody?
(Edited)
Photo of Rav

Rav, Community Manager

  • 104,900 Points 100k badge 2x thumb
Yep that's right. If there were no submissions I could have deleted this myself but because there has I'll need to get our STP devs to organise this instead as its a bit more involved.

Can I grab the incorrect ABN that has been registered to your app account at the moment.

Also, is the email address for your app account the same email address registered to this Community account?
Photo of renee

renee

  • 626 Points 500 badge 2x thumb
Thank you, just wondering If we delete the incorrect ABN and I start fresh with new ABN all the fortnightly pays I submitted through the incorrect ABN do I have to do them all individually again on correct ABN? Or do I just go to each staff member and enter YTD total figure? Trying to figure how long this is going to take me. & if i do YTD totals for each will these YTD go on our business portal so we can see?

Secondly I sent you another question on another thread this morning but haven’t heard back. I’ve pasted below.
My STP pay summaries were adding up perfect until 3 weeks ago. I did a run on the 6/4 for 3 staff members. It has been approved by the ATO & i’ve logged into the business portal and it is correct. 2 of the staff members for this pay run have had their pay added to their pay summary correctly but 1 of the staffs pay for some reason hasnt added on to their pay summary? The pay run I did 2 weeks after this added on fine but not the 1 done on the 6/4 just for 1 staff & i'd like to know why? Everything is correct with it, it just hasnt added on to the staffs pay summary. The pay summary for this staff is less then what is in the pay runs. Ive added every approved pay run up for this 1 staff member & its correct but the pay summary is not. Its like the 6/4 pay run hasn't cleared just for this one staff memebr which is so stage as everyone elses has cleared in that pay run??? I have attached a picture to show on the business portal it is correct. The pay run is correct but pay summary has not got that one particular pay run for that one particular staff added on.

(Edited)