You cannot open a Reckon Accounts Enterprise file using a non-enterprise product"

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  • Updated 2 weeks ago
  • (Edited)
I am unable to open my data file, a message comes up 

"You cannot open a Reckon Accounts Enterprise file using a non-enterprise product"

The file was working ok yesterday, tried opening using the same version I have been working with for the past 6 months and it comes up with the message above.  I have tried opening today after receiving this error message in both Reckon Accountant Edition and Reckon Enterprise with no luck ):

Can anyone help? 
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Andrea

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Posted 2 weeks ago

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Kevin Russell, Accredited Partner

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Someone has upgraded your file to Enterprise. You need to restore a backup prior to the upgrade.
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Andrea

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Thankyou Kevin, I am the only one using the file and it definitely hasn't been upgraded to enterprise.  I have also tried to open in Enterprise and it comes up with a similar message 
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Kevin Russell, Accredited Partner

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Andrea you still need to restore a backup.