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Your connection is not private

Problem
Updated 2 years ago

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I cant logg in. I tried calling Customer service and they cant help till more people start having the same issue. This is not good enough.

I dont if anyone else is having this issue to when trying to log in to https://www.reckon.com/au/ its displaying Privacy error.
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1635217/RackMultipart20170815-10422-1l5ciya-Screen_Shot_2017-08-15_at_10.26.14_AM_inline.png?1502756790

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194 Points
disappointed

Posted 2 years ago

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184 Points

I'm having this issue as well and have tried different ways to login

1 person likes this

Luke, Employee

4,114 Points

Hi S A and Natalie,

We cannot replicate this on our end.

Are you able to access the Hosted login page by clicking here?

Luke.

2017-08-15T01:28:49+00:00

David Brimacombe

134 Points

Your link has the same problem for me

0

2017-08-15T02:44:40+00:00

486 Points

I'm experiencing this issue also. I run on the Telstra network & chrome browser.

0

184 Points

Yes but still shows as not secure

1 person likes this

194 Points

Hi Luke

Thats very strange. I have tried every other way Google and safari

No the link doesnt work it gives me the same Pricay error.

I have tried all computers and all the same issue.

I have tried different locations at other business office to see and the same issue.
Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1635223/RackMultipart20170815-98380-9ev27o-Screen_Shot_2017-08-15_at_110615_AM_inlinepng1502759189

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1635223/RackMultipart20170815-98380-9ev27o-Screen_Shot_2017-08-15_at_110615_AM_inlinepng1502759189

Luke, Employee

4,114 Points

Could you both confirm which internet provider you use?

Luke.

2017-08-15T01:17:30+00:00

184 Points

Chrome. But I did try Safari as well and both same .- Sorry Optus

(Edited)

1

2017-08-15T01:30:26+00:00

David Brimacombe

134 Points

Telstra for my phones hotspot, but same issue via a company's network

0

194 Points

I am using Dodo

The other business is using Telstra

The third business I tried with was using TPG

I also tried from my tablet ) IPAD) which is Vodaphone

Same Issue its been all morning and this is not good enough, I am really considering moving services, after dealing with alot of issues with Reckon this year alone.

I had MYOB and I never had any issues running my business for 10 years till I moved to Reckon.

David Brimacombe

134 Points

This reply was created from a merged topic originally titled When I try to log in, my browser says it is not a secure connection, and https is....

When I try to log in, my browser says it is not a secure connection, and https is disabled. This is happening via both a wireless business network, as well as my phones hotspot

David Brimacombe

134 Points

Same problem here. When I try to log in, my browser says it is not a secure connection, and https is disabled. This is happening via both a wireless business network, as well as my phones hotspot

Rav, Community Manager

91,522 Points

Hi guys,

We're trying to gather more information around this at the moment, the team have been testing this themselves and cant seem to replicate this as yet.

Can you let me know which areas you're located in?

Also, are you having the same issues when accessing other secure websites?

(Edited)

2017-08-15T01:33:38+00:00

184 Points

Black Rock, Vic

0

2017-08-15T01:39:08+00:00

Luke, Employee

4,114 Points

Hi Natalie,

Can you access other secured websites such as Facebook?

0

2017-08-15T01:49:31+00:00

184 Points

Yes everything else ok. Just Reckon.
I am able to now get into my company accounts but login page still shows as Not Secure. Company file shows as Secure

0

2017-08-15T02:47:59+00:00

194 Points

What are you guys being doing about this issue. !!! its really annoying

0

194 Points

Its back on ok.

194 Points

No all other website are fine. Its just Reckon.

I don't believe that we are the only 2 people who have this issue.

All I know its back on and thank God for that as I have lost over 3hrs worth of work and money.

1 person likes this

2017-08-15T01:50:00+00:00

David Brimacombe

134 Points

Still no good for me!

0

2017-08-22T02:15:17+00:00

610 Points

I have this issue too when I attempt to access Hosted via Chrome at home (Sydney on iinet). It works fine on my work computer (North Sydney).

0

David Brimacombe

134 Points

I tried to call customer service (to help add weight to your call), but the wait time is more that 30 minutes!

194 Points

I cant log in again - This is beyond the joke. I was able to log in for less then an hour, Now I came back and its back to the same thing.

Rav, Community Manager

91,522 Points

Hi guys,

I'm really sorry that some of you are still experiencing this problem, in all honesty the cause is still unknown to us at this point as we cannot replicate the problem. We're still looking into your examples and if you haven't done so already, can you please ensure that you've given our Hosted support team a buzz so we can collate as much information as possible including your Hosted details and network environment.

I'll keep you updated with any news as soon as I receive it.

2017-08-15T21:39:15+00:00

184 Points

FYI- Problem not appearing this morning

0

2017-08-22T00:00:40+00:00

294 Points

Hi Rav

Can you please let me know if you have a solution?

Cheers
Victoria

0

194 Points

Im on the phone to Reckon, They are advising me to Proceed to the (unsafe) hosted as they try to solve the problem.

So much for technical support, my 5 year old has better understanding then this company.

294 Points

Hi

We are having this same issue. I could not use Reckon yesterday and can not use it today. We are getting the same privacy error as posted on this thread.
I am using a Macbook and Chrome with ESET Cyber security.
We are based in Christchurch, NZ.

Please advise what the solution is for this?

Cheers
Victoria

478 Points

Hi,
I'm not having this problem, but thought I would try and help. I googled the problem and one of the solutions is as follows. Not sure if it will help but worth a try.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1638995/RackMultipart20170821-72191-11lsxmd-ScreenHunter_147_Aug_22_0930_inlinejpg1503358400

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1638995/RackMultipart20170821-72191-11lsxmd-ScreenHunter_147_Aug_22_0930_inlinejpg1503358400

294 Points

Thank you for the help, are these instructions for a PC or Mac? I can't seem to follow them?

I have checked and do not have internet sharing enabled at least.

2017-08-21T23:49:01+00:00

478 Points

Hi Victoria,
They are for PC. If you go into control panel on your computer, then Network and Internet, then Network and Sharing centre, and on the left is the 'change advanced sharing settings.'

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Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1639000/RackMultipart20170821-122739-uvtc7w-ScreenHunter_148_Aug._22_09.46_inline.jpg?1503359302

0

2017-08-21T23:50:34+00:00

294 Points

Thanks Sarah,

I'm using a Mac.

0

2017-08-22T01:24:32+00:00

478 Points

Hi Victoria,
I found this solution, which you could try....

0

2017-08-22T01:40:46+00:00

294 Points

Thanks Sarah,

Strangely the error is no longer occurring. Good to know another t rick though.

You should be on their payroll!

V

0

2017-08-22T01:43:47+00:00

478 Points

Good to hear! Hopefully it will stay that way for you...

0

2017-08-22T01:44:44+00:00

294 Points

Hope so, I'm playing catch up now!

0

2017-08-22T22:55:21+00:00

294 Points

Back to having this annoying error!!!

0

2017-08-22T23:05:14+00:00

Rav, Community Manager

91,522 Points

Hi Victoria,

Can you please give our support team a call as soon as possible so we can take a look into this with you

0

2017-08-22T23:05:29+00:00

294 Points

I just ran a anti virus scan which found one threat and now I am able to log in.

0

2017-08-22T23:07:07+00:00

294 Points

I did call your support team who were not helpful.

0

2017-08-31T21:19:59+00:00

294 Points

Hi All

I am having this privacy issue again. I switched to using Safari and this error comes up: Does anyone know how to get around this? Or if this might be a false website?
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1643665/RackMultipart20170831-31273-1zte4g-Screen_Shot_2017-09-01_at_8.27.45_am_inline.png?1504214345

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1643665/RackMultipart20170831-31273-1zte4g-Screen_Shot_2017-09-01_at_8.27.45_am_inline.png?1504214345

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0

2017-08-31T21:21:03+00:00

294 Points

The error in Chrome is still:
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1643668/RackMultipart20170831-78511-v13ghk-Screen_Shot_2017-08-24_at_10.03.47_am_inline.png?1504214454

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1643668/RackMultipart20170831-78511-v13ghk-Screen_Shot_2017-08-24_at_10.03.47_am_inline.png?1504214454

0

1,500 Points

it can be caused by a corrupt cookie

can you clear all cookies in the browser and try again

in Chrome, go to settings, scroll to bottom and click advanced, expand clear browsing data and untick all except cookies and then click the clear browsing data button

294 Points

Thanks Anton,

Access came back when I called Reckon but we did not do anything it just seemed to come right on its own....

I had reset the settings last week when I had this issue and just now have cleared the cookies.

Hopefully this stops happening!

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